SHIPPING & RETURNS
FOR ITEMS IN STOCK


Shipping fee

Depending on the delivery area and the weight of the item, it will be displayed as ‘Shipping fee’ at the time of purchase.


Delivery

*We will ship items by ‘Takkyubin’ of Yamato Transport Co., Ltd. within 3-4 business days.

*The tracking number will be notified by the shipping status of ‘Order History’ and the product shipping notification email.

*Please check the delivery status from the tracking number through the ‘Kuroneko Yamato tracking system’.

*Deliveries may be delayed due to inventory, weather, and traffic conditions.

*We do not ship to PO Boxes or overseas.

*If delivery is not completed due to customer's convenience such as refusal of receipt, inability to deliver, or other reasons attributable to the customer, the ordered item will be returned at the customer's convenience. In this case, if you do not pay the round-trip shipping fee, we will not be able to accept the redelivery of the returned product. In addition, we may refuse subsequent orders.
 

Payment
 

The following payment methods are available.

1. Credit card payment
We accept the following credit/debit cards:

-Visa
-Mastercard
-American Express
-JCB
-Diners Club
-Discover cards

2. Rakuten Pay

3. Mobile Payment

-PayPay

-Merpay

-LINE Pay



Returns

Cancellation at a customer’s own convenience

*Please email to contact@sartograph.com within 7 days of your receipt with your name, address and reason for the return. As soon as we check the returned item, we will refund the difference from the shipping fee and other fees if applicable (the round-trip shipping fee and cash-on-delivery fee are not refundable in this case).

*We do not accept exchanges. After cancelling, please reorder another product.
 

Cancellation when the product is damaged, dirty, scratched, etc. due to our responsibility

*Please email to contact@sartograph.com within 7 days of your receipt.
We will refund the full amount of the product and shipping fee and other fees (e.g. cash-on-delivery fee, if applicable) to the credit card account used at the order. We will also pay for the shipping cost for returning the product.


Even with the above reasons for return, we cannot accept returns or exchanges in the following conditions;

-Any products after more than 7 days have passed since they are received by the customer

-When the items are returned without contacting us in advance

-Products that are not purchased from SARTOGRAPH ONLINE STORE.

-Products that have been used, washed, or repaired

-Products with odors, scratches or stains on the part of the customer

-Accessories / product packages (bags, cases, shoe boxes, etc.) are lost or damaged.
 
-The product tag or label are lost or damaged

Refunds

・In the case of payment by cash on delivery, after confirming the returned product, we will bank transfer to the designated account in about one week.

・In the case of credit card payment, we will refund to  the credit card account.

Contact Us

contact@sartograph.com