Notation based on Specified Commercial Transaction Law
Distributor: ZeroNine Inc.
Person in charge: Shinsuke Nakano
Address: 1-9-2 Hamamatsucho, Minato City, Tokyo, Japan 105-0013
Email address: contact@sartograph.com
Sales price: Displayed on each product detail page
Necessary charges other than the product price
*Consumption tax
*Product delivery fee: ¥1100-1540
*Some products have individual shipping charges.
*Additional shipping charges may apply depending on the combination of products purchased. For details, please refer to each product detail page.
*Cash-on-delivery fee (when using cash-on-delivery payment)
Total price（incl. tax） Cash-on-delivery Fee（incl. tax）
Less than ¥ 10,000 ¥ 330
Less than ¥ 30,000 ¥ 440
Less than ¥ 100,000 ¥ 660
¥ 300,000 or more ¥ 1,100
Delivery time
Products are usually delivered within 3-5 business days from the day following the order date.
*Delivery may be delayed depending on the area where the customer lives or if there is a concentration of orders.
* If the product cannot be delivered due to sold out, etc., our customer support will contact you by e-mail.
Payment methods
1. Cash on delivery payment
Please pay by cash or credit card when you receive the item. *Cash on delivery is not available in some areas. note that.
2. Credit card payment
The credit card payment will be completed when the order is completed.
*We only accept credit cards in the name of the person who placed the order.
*If there are any incomplete entries, we will confirm by e-mail.
*Closing dates and withdrawal dates differ depending on the credit card company.
Returns
We accept returns and exchanges within 7 days after receiving the product.
*Please contact us by e-mail within 7 days after the product arrives.
*In addition, the following items cannot be returned.
・Products that are damaged or soiled due to the customer's responsibility
・Products that have passed 7 days since the product arrived
・Items that have been used even once
・Items that have been repaired or laundered
・Products for which it is announced at the time of sale that they cannot be returned or exchanged
・Products with missing accessories or parts
・Sale items
・When it is announced that the product cannot be returned or exchanged for a made-to-order product.
Refunds
・In the case of payment by cash on delivery, after confirming the returned product, we will transfer the full amount of the product (including consumption tax) to the designated account in about one week, excluding the cash on delivery fee.
・In the case of credit card payment, we will refund to the credit card account.
Customer Support
Email: contact@sartograph.com
Tel: +81(0)3 6824 6619 (Mon. to Fri. 10:00-18:00 JST time)