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SHIPPING & RETURNS (For Preordered Items)
Preorder allows customers to order any items from our collection. Please note that it will take several months for preordered items to be delivered. The expected delivery date can be found on each item’s page. We will email our customers once preordered items become ready for shipping.
Depending on the delivery area and the weight of the item, it will be displayed as ‘Shipping fee’ at the time of purchase. We charge approximately 1000 yen to 1500 yen.
*We will ship items by ‘Takkyubin’ of Yamato Transport Co., Ltd..
*The tracking number will be notified by the shipping status of ‘Order History’ and the product shipping notification email. *Please check the delivery status from the tracking number through the ‘Kuroneko Yamato tracking system’.
*Deliveries may be delayed due to inventory, weather, and traffic conditions. *We do not ship to PO Boxes or overseas.
*If delivery is not completed due to customer's convenience such as refusal of receipt, inability to deliver, or other reasons attributable to the customer, the ordered item will be returned at the customer's convenience. In this case, if you do not pay the round-trip shipping fee, we will not be able to accept the redelivery of the returned product. In addition, we may refuse subsequent orders.
We accept the following credit/debit cards: -Visa -Mastercard -American Express -JCB -Diners Club -Discover cards *Cash on delivery is not available.
Cancellation and Returns
We do not accept any cancellation, returns and exchanges for preordered items.
We only accept cancellation when preordered items are damaged due to our responsibility.
*Please email to firstname.lastname@example.org within 7 days of your receipt.
We will refund the product fee and shipping fee to the credit card account used at the order.
Even with the above reasons for return, we cannot accept returns in the following conditions;
-Any products after more than 7 days have passed since they are received by the customer
-When the items are returned without contacting us in advance
-Products that are not purchased from SARTOGRAPH ONLINE STORE.
-Products that have been used, washed, or repaired
-Products with odors, scratches or stains on the part of the customer
-Accessories / product packages (bags, cases, shoe boxes, etc.) are lost or damaged.
-Delivery note, product tag, or label are lost or damaged
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